Help & Support

If your question is not answered below or you have a problem using the app - please email us directly from the app (using [Send email] option in the About tab; the email includes diagnostic information to help us identify problems) or email us at support@landlordy.com.


App Tutorial

Check out the Landlordy tutorial to get an overview and learn the first steps in the app.


Changelog

To learn about what has been improved, changed or fixed in every app update, check out the Landlordy changelog.


Frequently asked questions

How to change the default currency?

How to delete a property, tenant, invoice, etc.?

How to set up a multi-family/HMO property with multiple tenants?

How to change the order of the properties in the list?

Where to keep details on security deposit?

What is tenant balance and initial balance?

Can I add or remove reminders myself?

How to handle a tenant move-out?

How to change the email used for sharing invoices and payment receipts?

What are the available variables for sharing templates?

How to manage attached photos/files?

How to restore my purchase (made on a previous/different device)?

Does the app support data synchronization between devices?


How to change the default currency?

Landlordy uses the currency defined by the regional settings of your mobile device. It means there are no currency settings in the Landlordy app itself. You can change the regional settings on your device by opening Settings.app on your device, then searching for "Region" section and choosing the Region that uses your desired currency.

You might have to re-launch Landlordy to use new regional settings.


How to delete a property, tenant, invoice, etc.?

To remove a property from your property list, tap on property entry (with an image on the left), then use the [EDIT] button to edit property details. The [Delete] button will be at the top of the screen under [⋮] actions button.

You can find the [Delete] button at the top of the edit screens for property, tenant, invoice, payment and expenses, etc.

There are also longtap action shortcuts available on the lists of invoices, payments, expenses etc. Longtap on a list entry to reveal the [Copy] and [Delete] actions.


How to set up a multi-family/HMO property with multiple tenants?

In the property edit screen, add an extra rental unit for every apartment (or room) that is leased separately. Then add tenant/agreement for each of the rental units.

At the moment Landlordy supports only one tenant per active lease for the rental unit. If you have a single lease agreement with multiple tenants, you can keep details for secondary tenant(s) in the Notes section. When registering payments from secondary tenant(s) you can use the [Received from] field in the rent payment screen.


How can I change the order of the properties in the list?

Properties and rental units are ordered alphabetically, by shortname/reference. You can modify the shortname/reference of the property/rental unit to set your preferred order (by city, street name, numeric order etc.). Make sure you can easily identify that property/rental unit by its shortname/reference, as it will also be used in other app screens for grouping and identifying properties/rental units, and in exported .csv files and reports.

In the selection pickers properties are prefixed with the house icon while rental units are prefixed with the key icon.


Where to keep details on security deposit?

For keeping record on current amount of security deposit use [Deposit paid] field in the Tenant/agreement screen, and use attached files and Notes field to describe anything important related to deposit (dates, changes, amounts and any other notes).

We recommend to keep deposits completely out of the tenant balance/transactions as it is not money you can count as your revenue from financial point of view, also in most countries landlords are legally obligated to keep this money completely separate from operating accounts.


What is tenant balance and initial balance?

Landlordy uses simplified approach for managing rent financials. In Landlordy tenant balance is always calculated as:
[initial tenant balance] – [sum of all rent invoices] + [sum of all payments].

So assuming [initial balance] is 0 then creating rent invoice with $100 will make tenant balance negative (-$100, which means that tenant owes you $100), adding rent payment after that with $80 will make tenant balance -$20 (tenant still owes you $20).

Tenant initial balance is to account for tenant’s balance at the moment you start using Landlordy. If the tenant owes you, enter a negative initial balance with the corresponding amount; if you owe money to the tenant, set the initial balance to positive with the respective amount. Otherwise, simply leave it blank.


Can I add or remove reminders myself?

Reminders in Landlordy are populated automatically (and cannot be added or deleted) in the [Reminders] tab when certain conditions in the app data are met, for example:

- when tenant lease (for fixed-term leases) ends within next 90 days - reminder for lease renewal appears;
- when rent payment date (set in the last rent invoice) is due and tenant balance still is negative - outstanding/late rent payment reminder appears;
- when unpaid expense is due or late - reminder for unpaid expense appears.

Reminders also disappear automatically after data in the app changes:

- after new (extended) lease end date is set or lease type is changed to month-to-month (open ended) lease - lease renewal reminder disappears;
- when new rent payment is registered that covers outstanding tenant balance - outstanding/late payment reminder disappears;
- when expense is marked as paid - unpaid expense reminder disappears.

Tapping on the reminder will reveal corresponding data section in the app. Long-tapping on reminder will reveal quick actions (if available) - for example, quickly adding tenant rent payment (with balance due amount already filled in) or sending late rent notice by longtapping on late/outstanding payment reminder, marking unpaid expense paid (with today's date) by long-tapping on late expense reminder, etc.


How to handle a tenant move-out?

When a tenant moves out, update the lease end date with the move-out date in the tenant edit screen and set lease type to [Fixed term] lease. That lets you to keep the invoice/payment history about a former tenant while allowing you to add a new tenant in the same rental unit.

For adding a new tenant tap [All tenants] in the rental unit dashboard and add the new tenant by pressing [+] button in the Tenants/Rental agreements section.


How to change the email used for sharing invoices and payment receipts?

By default Landlordy uses your default mail app with your default email account configured for sharing rent invoices, payments receipts and other information.

If you have configured multiple email accounts in your email and want to use it for sharing, in the email sending sheet tap on [Cc/Bcc, From] line in the email header, then (after section expands) select the email address you wish to use.

If you are using another email app on your device (e.g. for your business correspondence), you can use [Other sharing options] button and select it when necessary.


What are the available variables for sharing templates?

You can edit sharing templates in the Settings tab by adding your personal details and changing the layout if needed. Use the [Preview] option to check your template (containing fictional tenant data that has all data fields filled). Use the [Reset] option to reset the template subject and body to their default setting.

Templates let you define what details of the rent invoice, payment receipt, late notice or expense will be shared via email, text messages (SMS) or third party apps that support sharing text and/or images/PDFs (WhatsApp, for example). Please note that when sharing vith default messages sending app or third party apps (e.g. WhatsApp) the template subject field may be omitted.

Variables available in all templates:
($todayDate)
($propertyReference)
($propertyAddress)
($unitReference)
($unitAddress)
($tenantName)
($tenantCurrentBalance)
($tenantCurrentAmountDue)

Payment receipt specific template fields:
($paymentAmount)
($paymentType)
($paymentReceivedFrom)
($paymentDateReceived)
($paymentNotes)

Rent invoice specific template fields:
($invoiceDate)
($invoiceTotalAmount)
($invoiceLines)
($invoicePaymentDueDate)
($invoiceNotes)

Expense specific template fields:
($expenseAmount)
($expenseCategory)
($expensePaidTo)
($expenseDatePaid)
($expenseNotes)

Appliance specific template fields:
($applianceType)
($applianceName)
($applianceDetails)
($applianceDateInstalled)
($applianceWarrantyUntil)
($applianceLastMaintenanceDate)
($applianceNotes)
($applianceMaintenanceRecords)


How to manage attached photos/files?

You can attach one or multiple photos and/or PDF files to any property, rental unit, agreement/tenant, payment, expense, etc. that you register within the app.

To delete previously attached photos, tap a photo to get a list of all related photos/files, then longtap on photo to reveal action buttons. You can delete photo or set a key photo/image to be displayed as the main photo for the respective entity (property, rental unit, tenant, payment, expense, etc).


How to restore my purchase (made on a previous/different device)?

If you have already purchased premium features on a previous or different device, you can restore your previous purchases on your new device.

1) Make sure you are logged into the Google Play with the same account you used to download Landlordy and to purchase premium features on the previous device.

2) Open Google Play app and download Landlordy on your new device (it has to be downloaded with the same account as on your old device).

3) Launch Landlordy and if premium features are not enabled by default, in the Settings tab open [Upgrade] screen and use the [Restore purchases] button. This should restore all in-app purchases associated with your Google Play account.


Does the app support data synchronization between devices?

The app is currently for personal, single-device use (with all your and your tenant data staying private on your device only, not on our servers in the cloud) and does not have synchronization support between devices.

While you can backup and restore both ways to move app data from one device to another (if you have purchased premium features), it is just a workaround and not replacement of synchronization, as restoring always fully replaces app data on the device with the data from your selected backup. This approach puts you at risk of accidentally replacing your latest changes with the older backup copy of the data.