Help & Support - Landlordy app

If your question is not answered below or you have a problem using app - please email us from the app itself (see About-Send email option in the Landlordy app, this will include diagnostic information that can help us identify problems) or write directly to support@landlordy.com.


App Tutorial

Check out Landlordy tutorial to get an overview and learn first steps in the app. Existing users - please check out second half of the tutorial to learn some new tricks.


Landlordy Changelog

See Landlordy blog for highlights on most important and exciting new Landlordy app features and app using tips.

To learn about what has been improved, changed and fixed in every app update, check out the Landlordy changelog.


Frequently asked questions

What features are included in Personal Edition paid upgrade?

How to change the currency used?

How to delete a property, tenant, invoice, etc.?

How to set up a multi-family/HMO/duplex property?

How can I change the order of the properties in the list?

What is Tenant initial balance?

How to handle a tenant move-out?

Can I include expenses in the tenant invoice?

How can I change email used for sharing invoices and payment receipts?

Available variables in sharing templates

Managing related photos

How can I open an exported .csv file?

How do I restore my purchase (made on old/another device)?

Does the app support data synchronization between devices?


What features are included in Personal Edition paid upgrade?

For information on Landlordy features included with Personal Edition paid upgrade, see Pricing page.


How to change the currency used in the app?

Landlordy uses currency defined in the regional settings of your mobile device. You can change it in the Settings.app, see General - Language&Region - Region formats - Region.

You might have to re-launch Landlordy to use new regional settings - force quit Landlordy (double tap on Home button to open app switcher screen, then swipe up the Landlordy screen) and then launch Landlordy again.


How to delete a property, tenant, invoice, etc.?

To remove a property from your property list, tap on property line (one with image circle on the left), then use [EDIT] button to edit property details. [Delete property] button will be at the bottom of the screen. In the same screen you can delete (or add) rental units of your property.

You can find Delete button at the bottom of the edit screens for property, tenant details, invoice, payment and expenses, etc.

There are also swipe action shortcuts available in the lists of invoices, payments, expenses etc. - swipe from right to left on an entry in a list to reveal action buttons like Copy or Delete.

See a 10 second video how to use shortcuts in the lists.


How to set up a multi-family/HMO property with multiple tenants?

In the property edit screen, add an extra rental unit for every apartment (or room) that is leased separately. Then add tenant/agreement for each of the rental units.


How can I change the order of the properties in the list?

Properties and rental units are ordered by shortname/reference alphabetically - you can modify shortname/reference of the property/rental unit to set your preferred order (by city, street name, numeric order etc.). Just make sure it is still meaningful to identify properties/rental units for yourself, as that shortname/reference will also be used in other app screens for grouping and to identify property/rental unit in the exported .csv files and reports.


What is tenant initial balance?

Tenant initial balance is to account for the tenant balance at the moment you start using Landlordy app. If the tenant owes you, enter a negative initial balance with the corresponding amount, if you owe money to the tenant, set the initial balance to positive with the respective amount. Otherwise just leave it empty.
Tip: to enter negative balance, use the [+/-] sign button on the number keyboard.


How to handle a tenant move-out?

When tenant moves out, first update lease end date with the move out date for the existing tenant agreement. That will let you help to keep invoice/payment history for the old tenant while allowing to add new tenant in the same rental unit.

For adding new tenant tap [All tenants] in the rental unit dashboard and add new tenant by pressing (+) button in the Tenants/Rental agreements section.


Can I include expenses in the tenant invoice?

Yes, paid expenses for a rental unit can be included in the next tenant invoice - set the option "Include in rent invoice" in the expense edit screen. This will generate an extra line to be (optionally) included in the next rent invoice.

When you create the next rent invoice for tenant you will see a [Lines not included] section with extra invoice line in it at the bottom of Invoice screen – just tap (+) button to add it to the invoice (you can also adjust the amount/description if necessary by tapping on the line).

Expenses that have related invoice lines are marked with a small ✓ in the expenses list.

See a 1 minute short video example.


How can I change email used for sharing invoices and payment receipts?

Landlordy by default uses your default email account for sharing rent invoices, payments receipts and other information.

If you want to use another email address for sharing, in the email share sheet tap on [Cc/Bcc, From] line in the email header, then (after section expands) tap which email address to (from accounts configured on your device) to use for sending email.

You can change your default email account or add additional email accounts in the Settings.app. This article explains how to change email accounts on your device.


Available variables in sharing templates

You can edit sharing templates in the Settings tab by adding you personal details and changing layout if needed. Use Preview option to check your template (with fictional tenant data that has all data fields filled). Use Reset button to reset template subject and body to default template.

Templates let you define what details of invoice, payment receipt, late notice, expense or appliance will be shared via email, messages (or 3rd party apps that support sharing text and/or images e.g. WhatsApp). Please remember that sharing vith Messages app or 3rd party apps usually will omit template Subject field.

It is recommended that you have configured your email account with the default Apple's Mail.app (even if you are using another email client for your day to day use) for sharing because currently Mail.app provides best sharing experience for outgoing e-mail messages.

Variables available in all templates:
($todayDate)
($propertyReference)
($propertyAddress)
($unitReference)
($unitAddress)
($tenantName)
($tenantCurrentBalance)

Payment receipt specific template fields:
($paymentAmount)
($paymentType)
($paymentReceivedFrom)
($paymentDateReceived)
($paymentNotes)

Rent invoice specific template fields:
($invoiceDate)
($invoiceTotalAmount)
($invoiceLines)
($invoicePaymentDueDate)

Expense specific template fields:
($expenseAmount)
($expenseCategory)
($expensePaidTo)
($expenseDatePaid)
($expenseNotes)

Appliance specific template fields:
($applianceType)
($applianceName)
($applianceCode)
($applianceDateInstalled)
($applianceWarrantyUntil)
($applianceLastMaintenanceDate)
($applianceNotes)


Managing related photos

You can attach one or multiple photos (and/or PDF files for Personal Edition users) to any property, rental unit, agreement/tenant, payment, expense, etc. you register within the app.

On iPad you can easily drag and drop images and PDF files into Landlordy from other apps and from Landlordy to other apps as well. You can drop photos and PDFs (from other apps to Landlordy) in all edit screens with attachment support.

To delete previously attached photos, tap on a photo to get a list of all related photos/files, then swipe on a photo from right to left to reveal the delete button. With the same gesture you can also set key photo/image which will be displayed as the main photo for the respective entity (property, rental unit, tenant, payment, expense, etc).

See a 1 minute short video for using drag and drop with attachments on iPad.


How can I open and exported .csv file?

Landlordy app exports reports in .csv file using commas as column separators to your Dropbox/Apps/LandlordyApp (if you downloaded paid Landlordy app) or Dropbox/Apps/PropertyApp (if you downloaded free Landlordy app with in-app purchase) folder.

If your spreadsheet app does not recognizes numbers for expense and income columns in the .csv file, change decimal separator option in the Export data screen.

If app is still struggling with opening an exported .csv file, try using the File-Import menu in the spreadsheet app instead of opening the .csv file with a double-click or File-Open (in different spreadsheet apps/versions the Import function can be located in different menus). Usually the Import function allows you to specify the column and/or decimal separator for every file you are importing.

As a last resort - you can use free/open-source spreadsheet apps (like LibreOffice that will allow to specify column/decimal separator on every file open operation), then just save your file in a spreadsheet format of your choice using File-Save as.. or File-Export.


How do I restore my purchase (made on an old/other device)?

If you have already purchased extra features on an older or another device and are using the same iTunes Store account, you can restore your previous purchases.

Make sure you are logged into iTunes Store with the same account you used to download the app and to purchase features within the app - check the iTunes & App Store section in the Settings.app.

Then use the Restore button in the navigation bar of Settings-Upgrade screen. This will restore all in-app purchases you have made before.

If for some reason the restore is not working, it may be because the the previous purchase was not fully completed – it might happen due to App Store errors or unexpected network connection interruptions. In this case it is safe to use the Buy button - you will not be charged twice (while using the same iTunes account). After you confirm your purchase, App Store will let you know that you have already purchased this feature in-app if App Store has charged you for it before.


Does the app support data synchronization between devices?

The app is currently for single-device use and does not have sync (over cloud) support between devices. While technically you can back up and restore both ways to move any changes from one device to another (if you have purchased Personal Edition features), it is not recommended – as restore always fully replaces app data on the device with the data from your selected backup. This approach puts you at risk of accidentally replacing your latest changes with older backup copy of the data.