Help & Support - Landlordy app

If your question is not answered below or you have a problem using Landlordy app - please send email from the app itself (using About-Send email option from the app will include diagnostic information that can help us identify problems) or directly to support@landlordy.com.


App Tutorial

We made Landlordy tutorial to help you with the first steps in the app. Existing users - please check out second half of the tutorial to learn some new tricks.


Landlordy Changelog

To learn about what has been improved, changed and fixed in the latest app update, check out Landlordy changelog.


Frequently asked questions

What extra features Personal Edition provide?

How to change used currency?

How to delete property, tenant, invoice, etc.?

How to set up multi-family/HMO/duplex property?

How can I change order of the properties in the list?

What Is Tenant Initial Balance?

Can I include expense in the tenant invoice?

Managing related photos

How can I open exported .csv file?

How do I restore my purchase (made on old/another device)?

Does app support data synchronization between devices?

What extra features Personal Edition provide?

Personal Edition is one time in-app purchase (not subscription) within Landlordy (free) app to enable extra features. Personal Edition is enabled automatically if you have downloaded LandLordy Personal Edition (paid app).

Please remember that in most countries software used for property management is considered tax-deductible expense, so you can include app costs in you tax declaration (check with your accountant).

Personal Edition features include:

 Unlimited number of properties and rental units - free version of the app is limited to two properties.

 Unlimited number of tenants/rental agreements - free version of the app is limited to one tenant/agreement.

 PDF support - attach PDF documents to expenses, payments and tenant/property information, quickly view saved PDF documents in the app and share them with other apps.

 Print and share reports - print and share (email, send via Messages.app or save/send via other apps supporting .pdf files) cash flow report and tenant balance statement.

 Export income and expenses as .csv file and images (for related photos) to your personal Dropbox folder - free version is limited to exporting data only for current month.

 Backup and restore app data to and from Dropbox - move app data between devices (including device with different iTunes account) and keep it safe from loosing your data if your iPhone/iPad get lost or stolen.

 Customize expense categories - define new expense categories, rename or hide existing expense categories, define default tax deductible status for category.

 Customize payment types - define new payment types, rename or hide existing payment types.

 Customize appliance types - define new appliance types, rename or hide existing appliance types.

 Customize invoice template - change default rent invoice text for sending it to tenant via e-mail or messages.

 Customize payment receipt template - change default payment receipt text for sending it to tenant via e-mail or messages.

Landlordy (free app) with Personal Edition features enabled via in-app purchase has exactly the same features that Landlordy Personal Edition (paid app) has.


How to change used currency?

Landlordy uses currency defined in your mobile device regional settings. You can change it in the Settings.app, see General - Language&Region - Region formats - Region.

You might have to re-launch Landlordy afterwards to use new regional settings - force quit Landlordy (double tap on Home button to open app switcher screen, then swipe up Landlordy screen) and then launch Landlordy again.


How to delete property, tenant, invoice, etc.?

To remove property from your property list, tap on property line (one with image circle on the left), then use [EDIT] button to edit property details. [Delete property] button will be at the bottom of the screen. In the same screen you can delete (or add) rental units of your property.

You can find Delete button at the bottom of the edit screens for property, tenant details, invoice, payment and expense, etc.

There is also swipe actions shortcuts available in the lists of invoices, payments, expenses etc. - swipe from right to left on the entry of the list to reveal action buttons like Copy or Delete.

See 10 seconds video how to use shortcuts in the lists.


How to set up multi-family/HMO property with multiple tenants?

In the property edit screen, add extra rental unit for every apartment (or room) that is leased seperately. Then add tenant/agreement for each of the rental units.


How can I change order of the properties in the list?

Properties and rental units are ordered by shortname/reference alphabetically - you can modify shortname/reference of the property/rental unit to set your preferred order (by city, street name, numeric order etc.). Only make sure it is still meaningful to identify properties/rental units for yourself because shortname/reference will also be used in other app screens for grouping and to identify property/rental unit in the exported .csv files and reports.


What Is Tenant Initial Balance?

Tenant initial balance is to account for tenant balance at the moment you start using Landlordy app. If tenant owes you, enter negative initial balance with corresponding amount, if you owe money to tenant, then set initial balance positive with respective amount, otherwise leave it empty.
Tip: to enter negative balance, use [+/-] sign button on the number keyboard.


Can I include expense in the tenant invoice?

Yes, paid expenses for rental unit can be included into next tenant invoice - set the option "Include in rent invoice" in expense edit screen. This will generate extra invoice line to be (optionally) included in the next rent invoice.

When you create next rent invoice for tenant at the bottom of Invoice screen there will be [Lines not included] section with extra invoice line in it, just tap (+) button to include it in the invoice (you can also adjust amount/description if necessary by tapping on the line).

Expenses that has related invoice lines are marked with tiny ✓ mark in the expenses list.

See this 1 minute short video as example.


Managing related photos

You can attach one or multiple photos (and/or PDF files for Personal Edition users) to any property, rental unit, agreement/tenant, payment, expense, etc. you register within the app.

To delete previously attached photos, tap on photo to get list of all related photos/files, then swipe on photo from right to left to reveal delete button. With the same gesture you can also set key photo/image which will be displayed as main photo for respective entity (property, rental unit, tenant, payment, expense, etc).


How can I open exported .csv file?

Landlordy app exports reports in .csv file using commas or semicolons as column separators (in many countries comma is used as decimal separator).

While in most cases Excel and other spreadsheet apps should work both with column or semicolon separated .csv files out of the box, when not, this can be easily fixed. In the Landlordy [Export data] screen tap on Export options to manually choose your preffered column and decimal seperator.

If your spreadsheet app stil strugles with opening exported .csv file, try to use File-Import menu in the spreadsheet app instead of opening .csv file with double-click or File-Open (in different spreadsheet apps/versions Import function can be located in different menu). Usually Import function allows you to specify column separator for every file you are importing.

As a last resort - you can use free/open-source spreadsheet apps (like LibreOffice that will allow to specify column separator on every file open operation), then just save you file a spreadsheet format of you choice using File-Save as.. or File-Export.


How do I restore my purchase (made on old/other device)?

If you have already purchased app extra features on old/other device and if you are using the same iTunes Store account you can restore your previous purchases.

Make sure you have logged in iTunes Store with the account you used to download app and purchased features via in-app purchase - check in the Settings.app check iTunes & App Store section.

Then use [Already purchased?] button at the bottom of Settings-Upgrade screen on your device. This will restore all purchases you have made before.

If, for some reason you can’t restore, it might happen that previous purchase was not fully completed (it might happen on App Store errors or unexpected network connection interruptions). In this situation it is safe to use Buy button - you won’t be charged twice, after you will confirm purchase, App Store will let you know that you have already purchased feature if App Store has charged you for this in-app purchase before.


Does app support data synchronization between devices?

App currently is for singe-device use and does not have sync (over cloud) support between devices. While technically you can backup and restore (if you purchased Personal Edition features) both ways to move changes from one device to another device, it is not recommended because restore always fully replaces app data on the device with the data from your selected backup. This approach has a risk you that you will accidentally replace your latest changes with older backup copy of the data.